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Automation to update ticket if email reply contains a specific message

Related products:Freshdesk
  • November 18, 2017
  • 1 reply
  • 31 views
S
Apprentice

I have a quick question based on an automation i am working on. I am trying to learn how to automatically resolve a ticket if a reply is received with the message "I approve" right now, I tried using the @emailcommands, but i think that will be inconvenient for uses to have to type all of those @ and "

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You can use the Last Interaction contains condition in the Observer automation in order to catch a specific string on a ticket. You could then add the action to change the status of the ticket to Closed.


Cheers!

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