Skip to main content
Closed for Voting

Automation wildcards?

Related products:Freshdesk
  • January 10, 2020
  • 1 reply
  • 69 views

Can wildcards be used.. ie: *@customer.com, and take action on it with automations? v/s having it have to be a known contact?


Ie: Single Consulting company email helpdesk@consultingcompany.com, multiple customers. Set automation to see *@customer.com and be able to associate to a Company, and do customer specific routing as needed.

1 reply

Hello Josef,


Instead of having them as wildcards, you can use Requester Domain contains "customer.com"


Hope this helps!


Cheers!