Automations

I'm working with automation to speed up the processing of certain tickets.
I have a case with criteria: "Description contains any of" + List of expressions.
I sometimes get false positives.
This is because, when the ticket is created, we add the user's cookies to the email description.
The cookie string can lead to a false positive detection of a word in the list of criteria.
In this case, it might be interesting to apply the search on "whole words only" instead of "occurrence found in description".