I have created a set of schedule tickets that I want to use as daily checklists however I cannot add tasks to the scheduled tickets. So I set up an Automator rule that should identify the created ticket and add the tasks I need, this did not work.
After much back and forth, I am told the following:
The workflow automator will work only on tickets that have been created
manually and not through another automation. Hence I am afraid that we will not
be able to automate the tickets created by the scheduler. Apologies for not
being much of a help here.
How is it that the Automator doesn't recogise new tickets created by the Scheduler???
Please fix this! You could either allow me to add tasks to a scheduled ticket or allow the Automator to be able to recogise new tickets created by the Scheduler!
