Autoset corresponding fields/values when creating ticket (product or mailbox)
So when we create a new ticket - whichever way it enters the system we want to set some variables on the product level (I know we can do it using dispatch as a workaround) .... but I think it is still a little weird that the sytem does not KNOW the domain/brand that a ticket belongs to
Also we use the domain name in a dynamic build up of our support URL's on our own website
+12Hello,
Freshdesk automatically populates the Product & Group value associated with the ticket (created via email or portal). The association works based on the email->product mapping setup in Admin-> Email section.
For auto-populating other fields, you can use the Dispatchr' rules as you've mentioned in the post.
Cheers!
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