Available Agents - Freshfone

I'd like this as well. The ability for an admin to toggle the availability of an agent would also be good, as some agents might forget.

I agree - the same would be great for Freshchat as well as Freshfone.

The script which is pulling the number of available agents is easily capable of a couple of lines of code to create a list of who is available.

This will add a LOT of benefit to Freshfone (and completely agree FreshChat too) functionality as an admin!

I am happy to inform you that we have released this functionality. 

Now the admins can use the "Agent availability status" link on the dashboard to see the list of all the available agents.

You can also refer to this article to know more about this enhancement.

Please have a look at the new enhancement. Will be happy to hear your feedback on the same.

So great to hear! Would you mind pointing me in the direction of that link? Should the link that shows the number of available agents now show who is available if you hover over it?

Thanks again!