A feature we would like to see is to enable a BCC checkbox.
We have certain tickets that we would like to add the communication trail into our CRM program which uses the same "fetch" technique as Freshdesk does. That dropbox address is not for the customer to communicate to, nor would I want the customer to reply to our message and then also CC that dropbox as well if they "replied to all" for example.
Hi Brett
By any chance are you using Capsule CRM ?
Using that, you want to BCC the ticket information to the dropbox@xyz.capsule.com Email ID and add as a note in your CRM ?
Let me know if this is correct. We are planning to bring something like this into Freshdesk and we will surely work on it.
regards
vijay
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