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Be able to send e-mail

Related products:Freshdesk
  • May 11, 2012
  • 2 replies
  • 15 views
J
Contributor
Be able to send a regular e-mejl without starting a ticket.

2 replies

D
Contributor
  • dennis
  • Contributor
  • October 9, 2014
Yes!

We have customers calling in a lot.
They order something and want a email confirmation.

Now we have to create a ticket first (in name of the customer) and we can respond to that ticket....
Better is the other way around.

Just create an email in Freshdesk. Send it to the customer and done.

 

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,


You'd now be able to initiate conversations from Freshdesk by sending a new email to the client. Please refer to this article to know more about this feature : https://support.freshdesk.com/support/solutions/articles/211974-sending-an-outbound-email-


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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