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Being able to drill down into the results on the reports

Related products:Freshdesk
  • April 22, 2012
  • 2 replies
  • 27 views
S
Contributor
By clicking on the various portions of the Reports you would then invoke a VIEW of the tickets that went into making up this figure.
Very useful for analysing why a figure is like it is.

2 replies

M
Contributor

All of our customer reporting requires both dashboard/summary views as well as the underlying detail. Having to do this in 2 separate operations is always open to inaccuracies leading to customers questioning our data.. We spend a lot of time ensuring very simple data queries are correct, and this enhancement would save a lot of time, and make dashboards actually get used.


Thanks

Marie

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,


You'd now be able to drill down into the tickets that contributed to each metric in the report ( Available from the Garden plan onwards ). Here's an article about the feature sets available in the HELPDESK IN DEPTH report that also helps you with the drill down option : https://support.freshdesk.com/solution/articles/213166-first-response-sla-helpdesk-in-depth-


Cheers!

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