Love Freshdesk! :)
As time goes, we still have more and more tickets.
And now we have returning customers.
We have to do a lot of searching thru our previous tickets ofcourse.
But the search option in the ticketsystem for agents is realy poor.
If you don't know the ticketnumber, you have a hell of a time finding the right ticket.
Sometimes I know the persons name. So I do a search.
I search for (e.g.) Richard Smith.
The result is overwhelming. I see ALL Richards and ALL smiths.
But there is no option to narrow it down.
I want the result to be Richard AND Smith ofcourse.
(we have over 10.000 tickets about now.... so we have a lot of results when searching for anything...)
Searching is all about finding :)
Please make the search better. Include AND, NOT for instance. THis is not that hard and makes it better instantly.
As time goes, we still have more and more tickets.
And now we have returning customers.
We have to do a lot of searching thru our previous tickets ofcourse.
But the search option in the ticketsystem for agents is realy poor.
If you don't know the ticketnumber, you have a hell of a time finding the right ticket.
Sometimes I know the persons name. So I do a search.
I search for (e.g.) Richard Smith.
The result is overwhelming. I see ALL Richards and ALL smiths.
But there is no option to narrow it down.
I want the result to be Richard AND Smith ofcourse.
(we have over 10.000 tickets about now.... so we have a lot of results when searching for anything...)
Searching is all about finding :)
Please make the search better. Include AND, NOT for instance. THis is not that hard and makes it better instantly.
