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Better contacts suggestion in Freshdesk

Related products:Freshdesk
  • Sep 8, 2023 4:30 PM UTC
  • 0 replies
  • 3 views

gonzague
Community Debut

Hello

I think it would make sense, when you reply to a ticket from lets say 

charles@thiscompany.com and wanna add people in CC / CCI .. lets say I wanna add Simon

, to automatically and in priority suggest contacts from @thiscompany.com instead of all the random Simons of all other companies .

Thanks