Freshdesk would be so much better with improved date/time-based triggers and actions - there are very few date/time-based automations that we can actually set-up in Freshdesk, for example:
- Action: Set date as today
- Action: Set date as _ days from today
- Trigger: If date Is/is not today
- Trigger: If date is/is not in the next _ days
- Trigger: If date is/is not in the past _ days
- Trigger: If date is/is not in the future
- Trigger: If date is/is not in the past
- Trigger: If date is/is not between _ and _
- Trigger: If date is greater than
- Trigger: If date is less than
Seriously, this is the one shortcoming of Freshdesk that may actually cause us to look elsewhere at some point - there are so many automations we’d like that are not possible with the few options currently available.
Hopefully this is something the developers can consider improving. Thank you for looking and please upvote if you think this could be useful to yourself or others :)
