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Better functionality for Linked Tickets

Related products:Freshdesk
  • March 9, 2020
  • 0 replies
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We are making use of Linked/Tracker tickets but there is a lot of room for improvement, it still seems like half-baked functionality with some obvious things missing:


1. Ability to export a view of all tickets linked to a particular tracker - Right now, the best I can do is export a view of ALL tickets with association type "linked" - However there is NO ability to tell which tracker ticket they're linked to!


2. Failing that, the ability to create an Analytics report on Tracker/Linked tickets - The tracker ticket isn't stored in a ticket property that is reference-able. 


So it's impossible for me to create any kind of usable report on linked tickets