Better options on Public/Private notes on Problem (to mirror Broadcast message from FD)

We would like to be able to add notes/messages to a problem and decide whether this is a public or private note.

This would enable us to chose when to send a message to all those with associated ticket (Public note) e.g. “We have notified Microsoft and are wating on a response in the meantime please….”

vs a private note which is important for those dealing with the problem, but not appropriate for the requestors of affected tickets e.g. technical information, back end progress.

FreshDesk had Ticket types of Problem Record, and allowed you to send a “Broadcast message” to all child records.

There are ways we can sort of mimic this with bespoke fields and workflows but it’s not particularly user friendly.