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Better Phone Reports/Views

Related products:Freshdesk
  • September 26, 2017
  • 1 reply
  • 16 views
D
Contributor

Hi,


I would like to see/be able to see things as below:


1) If an incoming call chose to go to Voice mail rather than went to voice mail after the time period.


2) Agent Availability along side the Call Historyso for each call log it shows the available agents when that call came in.


3) Abandon Call reason, so user hung up or agent hung up or system/network issue.


Thanks


Dan

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


The all new Freshcaller - cloud based call center software can be integrated with Freshdesk. This one's more powerful than the old phone channel and you can find information the reporting data here.


Cheers!








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