How do I block agents to create new tags when adding a ticket? I want them to select from the availble tags only. If they type an un-existent tag they can create it and I don't want that.
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Block agents from creating tags
+12Hello,
This is possible by restricting the tag creation privilege for agents using custom roles. You can create a new role and uncheck the option as shown in the screenshot to prevent them from creating new tags for tickets/articles.
Cheers!
Hi Amir,
Using Custom roles you can,
1. Give agents differential access and privileges in your helpdesk to match their role and responsibility.
2. Organize your support better by moderating the permissions agents have, based on their areas of expertise.
3. Ensure complex issues aren’t routed to new, inexperienced agents by designing rules to assign tickets according to their experience
Check this link on -How to create a new custom role (and why)
Cheers!
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