We have ticket fields that require very specific information so when the bot says it doesn't know the answer to something and offers the customer to create a ticket it simply gets their email address and raises one. This is not helpful at all as the ticket contains useless information (missing 90% of what we need from the customer).
Instead of creating this useless missing info ticket can that "Create ticket" button instead open our ticket form so they can create the actual full ticket?
This is probably our biggest barrier to wider use of the bot.
This is still not updated after I raised it here over a year ago! it seems so simple!!!
https://support.freshdesk.com/support/discussions/topics/320489?page=1
