Botton to light up showing the number of open tickets when more than 1, for a client email

We have loads of reps accidentally answering the newer tickets first (when client sent multiple tickets) creating a big mess later when other reps go to answer the older tickets.

Or…  the same ticket get sent in multiple times, a rep answers one of them, the another rep answers a second one, then a 3rd rep answers another one and we have a big mess again.

An indicator light -- when more than one ticket for the client -- will immediately alert the reps to check for the other tickets first before answer and do a merge if needed.

Thank you for sharing your suggestion. We have plans on improving the overall ticket listing experience in 2024. We will surely consider it then. Thank you again!