I see that tags can be assigned to an solution page but there seems to be no utility associated with tags. I looked in Fredshdesk’s own documentation and have only found this meager page:
What are tags? How can I add/merge tags?
Although the article explains how to set and manage tags, it provide almost no information that explains the purpose of tags, just this vague statement…
...a tag would help to track and segregate them with respect to issues or requests...
The functionality that we were hoping for would to provide users with a means of browsing that break free of the rigid Category → Folder → Solution structure. Imagine this scenario:
- We apply various tags to our solution pages.
- The Freshdesk portal UI displays these tags to our customers.
- By clicking on a tag, a customer can see all pages with that tags.
