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Bug fix: Merge tags without losing any tickets' tags

Related products:Freshdesk
  • December 7, 2022
  • 0 replies
  • 27 views

julia.a
Top Contributor ⭐
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Current behaviour: When merging two tags, for example tag A and tag B, tag A will be removed from all tickets and the ‘new’ tag B will not be updated on those tickets.

Expected behaviour: When merging two tags, for example tag A and tag B, tag A should be renamed or replaced with tag B on all tickets that previously had tag A. Otherwise why even call it merging if merging tags just deletes the ‘old’ tag A from all tickets?