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BUG/IDEA - Hitting Enter in a Service Request form will clear initial dropdown

Related products:Freshservice
  • June 24, 2024
  • 0 replies
  • 11 views

MichaelJM
Top Contributor ⭐
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If you have a dropdown in a Service Request and the end user hits Enter at any point in the Service Request, it will ‘Clear’ the top option. 

For example, if you have a Lookup Dropdown in your Service Request, it will add a Clear option to the right once selected. If you hit Enter at any point, it will Clear that field.

I’d rather have Enter do nothing in these forms (so a user doesn’t accidentally submit or clear), or best-case Enter should act like a Tab and move to the next form.