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Bugzilla Integration

Related products:Freshdesk
  • Apr 8, 2013 6:14 PM UTC
  • 8 replies
  • 21 views

Hello,

Is there any way to integrate (or are there any plans to integrate) Freshdesk with Bugzilla, 

The preferred behavior being:

An Issuezilla could be created directly from Freshdesk

Issuezilla status could be reported back to Freshdesk



Thanks



8 replies

  • Community Debut
  • Dec 20, 2013 9:32 AM UTC
Also waiting for this feature. We do not use Track.

 


  • Community Debut
  • Dec 20, 2013 9:33 AM UTC
I would need a button "create in bugzilla" since only a small part of customer question needs to be turned into bugzilla.

 


We are also using Bugzilla and we are looking for an integration with Freshdesk.  Any updates on it would be of great help.


  • Community Debut
  • Feb 9, 2016 7:21 PM UTC

Ditto - we would use this as well


  • Contributor
  • Mar 11, 2016 8:11 PM UTC

Is Freshdesk monitoring these comments at all. I see comments as old as 3 years with no response from FreshDesk on the comments posted. Having integration with Bugzilla is definitely a plus. FreshDesk please respond on this.


  • Contributor
  • Nov 5, 2016 8:28 AM UTC
Freshdesk Team - Could you please check this and respond. We really need this and our plans to use FreshDesk depends a lot on the such integrations which at the moment do not look possible.

 


  • Contributor
  • May 24, 2017 3:25 PM UTC

This is important for us as well. We don't use JIRA and don't have any reason to move to it from Bugzilla except for the lack of integration between Bugzilla and Freshdesk.


Could someone at Freshdesk comment on the possibility of this integration being created?


  • Contributor
  • May 24, 2017 4:56 PM UTC

My company would like this as well. We are happy with Bugzilla, which we've used for ten years. We don't desire to move to, say, JIRA.