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New Idea

Build a Requestor Group based on Software Assigned

Related products:Freshservice
  • November 30, 2023
  • 1 reply
  • 32 views

BryceK
Top Contributor ⭐
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Software-Based Requestor Groups, Feature Request

🔍 The Challenge: Currently, we build automated requestor groups based on only requestor fields. However, when it comes to software updates, licensing changes, and new features, it's a bit of a juggle to target specific users.

 

The Ask: Software-Based Requestor Groups - This feature would enable us to effortlessly create groups based on assigned software, making it a breeze to communicate updates and changes directly to the affected users.

Benefits:

  • 🎯 Precision Communication: Targeted updates for relevant users.
  • Time Efficiency: Set it up once and let it automate.
  • 🌐 Enhanced User Experience: Keep users informed without excess noise.

 

Share your thoughts, experiences, or simply give a "+1" if you'd love to see this feature in action.

 

Thanks,

Bryce Kulasxa 

1 reply

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  • Skilled Expert
  • February 5, 2025

This would be extremely helpful - targeted announcements is the obvious benefit