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Build Dashboards without the need to create filters first

Related products:Freshservice
  • September 2, 2024
  • 1 reply
  • 28 views

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I’ve created a number of dashboards for various elements and teams, but EVERY time i need to do a new one i have to build a ticket filter first save that then build the dashboard around it, test it, then change the scope of the dashboard and the filter for all the relevant agents/teams to see.

 

Would it not make sense to have the ability to create a dashboard with a set of filters IN THAT VIEW that doesn’t need to create a set of conditions to be able to use first?

1 reply

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • September 13, 2024

Agreed!  Plus creating filters specifically for dashboards ends up cluttering the list of ticket views unneccessarily.