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Built-In/Embedded PDF Viewer in Ticket View

Related products:Freshdesk
  • July 11, 2016
  • 7 replies
  • 86 views
A
Contributor

It would be great for Freshdesk to introduce a built in PDF viewer for tickets. Currently, a user relies on the capabilities of the browser, however for example on the newer versions of Google Chrome, when you click a PDF attachment it immediately asks where to save the file now, rather than opening within the current view. Therefore, a built in PDF viewer could allow the user to remain in the ticket and view the PDF at the same time.


A similar type of technology can be seen in the likes of Gmail.

7 replies

G
Community Debut
  • gmerizzi
  • Community Debut
  • July 11, 2016

+1

R
Contributor

Hello folks, 

We recently rolled out attachment previews for images on the ticket details page, and we are looking to do something similar for PDFs as well. 

I can't promise any ETAs right now but I can tell you that it is something we have on our roadmap. I'll share more updates when we make progress. 

Thanks, 
Ramesh


    A
    Contributor
    • adam_12921
    • Author
    • Contributor
    • September 29, 2016

    Ramesh,


    We have already noticed the difference in regards to image previews and it makes a big difference to our workflow. The time and skills required to access images are drastically improved as agents can now stay directly within the helpdesk when viewing/responding to tickets. Thank you.


    The same or similar for PDF's would be fantastic, and again make a big difference. A majority of our orders arrive from customers in PDF format so the ability to stay within the ticket again would make a big difference to our workflow. 


    Thanks so much for updating the current status and I'm really pleased to hear that PDF's are also in the plan for the future build of Freshdesk.


    Best Wishes,

    Adam. 

      D
      Community Debut
      • dustin_18861
      • Community Debut
      • April 4, 2019

      This would still be a great feature to have. Any updates??

        David Ostolski
        Community Debut

        Hello Freshworks, is there any Chance it will be come up in the next 5 Years? 

        We are new at freshworks and kind of happy but thiis feels like 1990s

        Kind Regards

        bzetzsche
        Community Debut
        • bzetzsche
        • Community Debut
        • April 22, 2022

        Hello freshworks, 

        also in 2022 this would be a feature we would like to see. 

        Best regards

        patrickc
        Forum|alt.badge.img
        • patrickc
        • May 4, 2023

        Hey all, we recently published an app for Freshdesk & Freshservice to do exactly that:

        It allows agents to preview PDF attachments within the context of a ticket (without having to go through the download prompt).

        If you have feedback or would like to talk more about this don’t hesitate to ping: patrick (at) canary-apps (dot) com

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