Hello Freshservice Community,
I’d like to propose the idea of integrating a built-in password manager within Freshservice. As an IT service management tool, Freshservice is already a central hub for handling incidents, service requests, and asset management. Adding a secure password manager would further enhance its capabilities by allowing teams to safely store, share, and manage passwords directly within the platform.
Benefits:
- Secure Storage: Having a password manager integrated with Freshservice would provide a centralized and encrypted space to store sensitive credentials, reducing the need for third-party tools.
- Access Management: Administrators could control which team members have access to specific passwords, allowing for role-based permissions and enhanced security.
- Incident Resolution: When resolving incidents that involve access issues, the support team could quickly retrieve necessary credentials, improving response times.
- Audit and Compliance: The password manager could include an audit trail, logging access to credentials to help with compliance requirements.
- Ease of Use: Since teams are already working within Freshservice, having a password manager as part of the platform would reduce the number of tools users need to switch between, enhancing productivity.
Proposed Features:
- Encrypted storage for passwords and sensitive information.
- Role-based access control to manage who can view, edit, or share credentials.
- Password sharing for secure collaboration on incidents or service requests.
- Audit logs for tracking access to stored credentials.
- Password strength checks and alerts for compromised passwords.
I believe this would be a valuable addition to Freshservice, enhancing security and streamlining IT operations. Looking forward to hearing your thoughts!
