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bulk change ticket type

Related products:Freshservice
  • February 11, 2015
  • 1 reply
  • 4 views
J
Contributor

I am tasked with checking tickets and making certain they have been properly "typed" as incidents or service requests. I can bulk change almost every other aspect of the ticket, but not type. 

1 reply

O
Community Debut
  • ooboyle
  • Community Debut
  • June 17, 2015

I came here to make the same request. Apparently they had this feature but removed it due to "global standards" which makes absolutely no sense to me. It's a field just like all the other system default fields. Not having this field limits our ability to use Bulk Actions by about 50% given that about half our tickets are Service Requests and need to be changed from the default type of Incident.


PLEASE make this change!

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