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Bulk Closing tickets older than 30 days

Related products:Freshdesk
  • May 6, 2020
  • 2 replies
  • 41 views

I have a few hundred pages of tickets older than 30 days. I tried a Time Trigger, but that only works on tickets that have been touched in the past 30 days.


Is there anyway to do a bulk operation on older tickets?

2 replies

  • Community Debut
  • May 12, 2020

I had the same problem. Look for a Chrome extension called UI.Vision RPA -- it is like a scripting language for Chrome.


You should be able to import this JSON script (below) and then do a Play loop. Go have coffee and come back later because it still does 30 at a time, but at least it repeats it. Start it before you go to bed, maybe :-)


{

"Name": "Freshdesk Delete",

"CreationDate": "2020-5-12",

"Commands": [

{

"Command": "open",

"Target": "https://awce.freshdesk.com/a/tickets/filters/search?orderBy=created_at&orderType=desc&q[]=status%3A%5B2%5D&ref=all_tickets",

"Value": ""

},

{

"Command": "click",

"Target": "css=#ember134 > label",

"Value": ""

},

{

"Command": "click",

"Target": "xpath=//*[@id=\"ember131\"]/div[1]/div/button[6]",

"Value": ""

},

{

"Command": "click",

"Target": "xpath=//*[@id=\"modal-wormhole\"]/div[2]/button[2]",

"Value": ""

}

]

}



Hello there, 


At the moment as you rightly said it wouldn't be possible to bulk action older tickets but we are happy to explore the possibilities of this feature being picked up. You can follow this space for any updates on the new features/enhancements from us. 


Cheers!