Hello,
It would be very helpful to have a bulk update option for customer contacts in Freshdesk.
Currently, actions such as sending activation emails, granting access to view all tickets of the organization, or updating the timezone must be done individually for each contact person, which becomes time-consuming when managing many users under the same company.
It would be great if these kinds of updates (and other contact field changes such as phone, company, or custom fields) could be performed in bulk.
Is there any plan to add this functionality, or could it be considered for the roadmap?
