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Bulk update improvements

Related products:Freshdesk
  • April 4, 2012
  • 10 replies
  • 44 views
C
Apprentice
Hi!
A suggestion. It would be nice if you could bulk update the due dates of multiple tasks at once as well as their tags.

Thanks,
Val

10 replies

I
Community Debut
  • info_10307
  • Community Debut
  • November 14, 2014

This shoud safe me a lot of time, since we list all items on due date, rather than priority. So now it is not easy to change due date for more tickets at once.

    S
    Community Debut
    • steve_12373
    • Community Debut
    • February 5, 2015

    Not to mention it'd be very useful to be able to do a bulk update along the lines of "Add 2 days and 3 hours to the existing due date", as well as "Set due date to exactly Monday the 19th at 9am". Bonus if you can set operating hours somewhere in Freshdesk for an agent and say "Add 2 _operating_ days and 3 _operating_ hours", and have Freshdesk automatically take into account things like relevant nights, weekends, and public holidays if the ticket is assigned to that agent.

      N
      Community Debut
      • nick.garrett
      • Community Debut
      • June 6, 2017

      +1 on the ability to mass update due dates for selected tickets.

        R
        Community Debut
        • rob.dexter
        • Community Debut
        • April 4, 2018

        This would be super awesome, when housekeeping persistent tickets the default change is for due date. It would be great to be able to set a swag of tickets to a certain date.


          C
          Community Debut
          • charles_15022
          • Community Debut
          • April 6, 2018

          It could be very useful !!!

            P
            Community Debut
            • patrick
            • Community Debut
            • September 12, 2018

            third quarter of 2018, is this even on the roadmap?


            G
            Contributor
            • graham
            • Contributor
            • November 28, 2018

            +1 for me. Why is it possible to bulk update the ticket properties, but NOT the due date? Who's idea was that?! It makes no sense. Please add this to your roadmap. It is these small oversights that make Freshdesk a chore to use sometimes.

              E
              Community Debut
              • ed.stock
              • Community Debut
              • December 10, 2018

              Yes please add this.  Should be available in FreshDesk and FreshService!

              J
              Community Debut
              • jvillocero
              • Community Debut
              • May 15, 2019

              Any updates on the original suggestion? I would be really nice to be able to bulk update resolution date/time

              S
              Contributor
              Forum|alt.badge.img+3

              Any updates on this original suggestion or should it be opened as a new idea since it’s been archived?

              This came up during an implementation meeting with other divisions in our organization that are rolling this out as their platform now.

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