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Bulk update - Private Note

Related products:Freshservice
  • February 14, 2023
  • 2 replies
  • 112 views

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This has been requested many, many times over the years and not sure why it’s hard to add when “Add reply” is there.

I know there is the “Execute scenario” option, but this is NO where near as convenient when adding multiple notes to multiple different tickets, something we do a lot and seems others do too.

It really makes what should be a quick 10 sec task, arduous, this is meant to make things easier!

Considering the oldest request for this is 6 years ago and the add reply option is there, can we get an update why this isn’t possible yet?

2 replies

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  • Skilled Expert
  • October 19, 2023

Agreed. This is a pretty significant pain in the neck to not have.


afautley
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 23, 2023

To be honest why not give the ability to bulk update on all fields of Tickets, assets, changes etc. 
open it up to all field on all types then people can choose what they want to update.