Hi there,
We use a content management database (Author-it) to publish user manuals, user guides, How To guides and on-screen Help.
Is there a way this could be integrated with Freshdesk? We can publish to HTML and XML. We are trying to reduce double handling, and having to create the topic in our content management database and then manually re-create it in Freshdesk is very time consuming, especially when it comes to maintaining the content and keeping it up to date.
How do other organisations handle this?
Georgie
