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Business Hours

Related products:Freshdesk
  • March 10, 2012
  • 5 replies
  • 32 views
H
Apprentice
Hello,

I saw the "Business Hous" section in the admin area and noticed I couldn't set it to have different days open on different times.

Example: Monday - Fri - 24 hours open
Sat - 10am - 5.30pm
Sunday - Closed

Could you add this please?

Thanks.

5 replies

S
Contributor
  • steve
  • Contributor
  • April 22, 2012
Maybe linking the Business Hours to the Product would also be very helpful.

Some products are 24/7 while others are 9 to 5.
H
Contributor
  • harryjamesuk
  • Contributor
  • August 10, 2012
Good to see this is planned! I'm the same as you Alex!
C
Community Debut
  • contact_10378
  • Community Debut
  • October 21, 2012
I would like to be able to add vacation days (not holidays) for times when our office will be unavailable due to a workshop.  For example, we have a 5 day workshop coming up, and to avoid SLA issues, we have to enter each day as a holiday and then go back remove those holidays so next year it won't be marked.

Hope this makes sense.  Thanks.
E
Community Debut

We are a global organization and need the ability to establish separate holidays by country or region or customer so that our sla's are computed accurately.  Holidays differ across the globe.  We are in trial period now -- need to know if the planned change will help with this issue?

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Just updating this thread with more contextual information. You can find how to setup multiple business hours here


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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