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Business hours in the Supervisor rules.

Related products:Freshdesk
  • July 15, 2013
  • 38 replies
  • 48 views
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38 replies

aravind.sundararajan
Skilled Expert
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@David: It was me who linked the topic to maintain a single source of truth for this request. I'm trying to pick the popular items here and see if we can slot them into our product roadmap.Will keep you posted on this one as soon as I hear from the product manager.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
R
Community Debut
  • rafael_16249
  • Community Debut
  • August 7, 2018

Hi

There is an expectation for you to do this?

thanks

L
Apprentice
  • leslie_17539
  • Apprentice
  • September 18, 2018

Any update on this request? It would be great to be able to use Business Hours for Supervisor rules.

C
Community Debut
  • chaouki.benali
  • Community Debut
  • November 26, 2018

Hello,


Any update on this feature ? 

it's starting to be really annoying for us and our customers.


Thank you.

A
Community Debut
  • a.morris
  • Community Debut
  • April 7, 2019

+1 on this. This should not be an "available feature". This should be the default way supervisor and dispatcher works. I am not sure why anyone would want it otherwise. If a company is open on the weekends then their business hours should be set this way anyway. Pretty sure 99% of users are looking to create rules based on business hours.

J
Community Debut
  • josephw
  • Community Debut
  • April 9, 2019

Agreed on this as a feature. Has there been any move on this in this the last 4 years? 

S
Contributor
  • sfijneman
  • Contributor
  • April 22, 2019

Yes, we really need this!
We set 'Pending' tickets to 'Resolved' after 48 hours, and Resolved' to 'Closed' after 48 hours.
Just had a holiday weekend (eastern holidays), and now the client was not able to respond to Pending or Resolved tickets.

P
Community Debut
  • pnigbor
  • Community Debut
  • May 14, 2019

Dear Freshdesk team:


Why hasn't this issue been resolved after six years of customer requests?


You built the ability to setup Business Hours in the system.

Please let us use those business hours for our various rules.


Thanks!

P
Contributor

Dear Freshdesk, this feature was marked as Planned 5 years ago..


This is really a big missing feature without this isn't possible to propely set-up a global support team..


A
Community Debut
  • a.morris
  • Community Debut
  • May 23, 2019

Can we have an update on this?

A
Community Debut
  • a.morris
  • Community Debut
  • May 28, 2019

I received 58 emails on memorial day today because of this issue. I am considering looking for a different solution because of this. The fact that freshdesk has had this feature in development for 5 years in spite of pages of customer complaints raises questions in my mind about Freshdesk's commitment to resolving client issues.

S
Contributor
  • sfijneman
  • Contributor
  • July 2, 2019

Please Fresdesk, can we have this implemented? 
Your customers are asking for this since 5 years now.

We really need it.


Thanks

S
Contributor

@ Aravind: any updates on this? I don't even dare setting up automatic mails to clients at the moment because of this, which means a lot more manual work...

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