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New Idea

Business Hours Role - Grant an agent access to manage business hours

Related products:Freshdesk
  • January 22, 2025
  • 2 replies
  • 39 views
BryceK
Top Contributor ⭐
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FreshDesk

Currently, only account admins can manage business hours, with no way to delegate this to non-admin agents. I propose a Business Hours Role—allowing agents to update hours without full admin access while keeping sensitive settings restricted.

Benefits:
✔️ Efficiency – Reduces admin dependency for simple updates.
✔️ Security – Limits access to only what’s needed.
✔️ Scalability – Supports teams managing dynamic schedules.

Would this be helpful for your team? Open to feedback!

#Flexibility #AccessControl #Efficiency

2 replies

OhmyPosh
Community Debut
  • OhmyPosh
  • Community Debut
  • January 22, 2025

To grant an agent access to manage business hours, you’ll typically need to assign them the appropriate permissions in your system settings. Make sure they have administrative or managerial rights to modify business hours. If you're using a specific platform, check its support documentation for detailed steps.
For better task and time management, OhmyPosh can help you stay on top of your schedule and optimize workflows.

BryceK
Top Contributor ⭐
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  • BryceKTop Contributor ⭐
  • Author
  • Top Contributor ⭐
  • January 22, 2025

​@OhmyPosh thanks but definitely sounds like a bot's response to my post with an ad plug at the end. 

If you're using a specific platform, check its support documentation for detailed steps.

 

I mentioned this is for Freshdesk and confirmed with support this is currently not possible. I have created this idea to get community support to see if this can be implemented and help grow the platform with rich features. However, the engagement should gain community visibility. 

 

Thanks,Bryce

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