+1Customer needs to create business hours that start at 8pm on day 1 and continue to 2 am on day 2. The current model of business hours only allows for one selection of hours with in a single day of the week. There is not an option to span multiple days to account for the transition past midnight for a shift (business hours set).
+4Upvoting this because it’s a requirement for us too.
We found a workaround by shifting the time zone for the required number of hours: we needed 8pm to 2am, we managed to achieve this by setting a new time zone 2 hours behind us and shifting the business hours - 6pm to 0am. This does the job, and since agents have their own independent time zone settings, this shift did not affect anyone.
However, it may not be a suitable solution for everyone.
How come this is possible in Freshchat and Freshcaller but still not available for Freshdesk?
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
