+7Please allow to create Business Rules on Major Incident Forms.
We can currently only play with Major Incident Type as Conditions :
But it is not enough as well.
We need have a real Major Incident form view and customization.
Thanks for consideration and votes !
Mathieu
+9This is already on the roadmap as I discussed that with our Technical Account Manager. ETA propably Q4/2024 or Q1/2025.
You can bypass that by creating a mandatory checkbox (within major incident fields) saying “click to change visibilities”. Dirty workaround. After the agent clicks on that checkbox you can apply business rules. We added a red text at the top telling the agent to click on that checkbox first.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
