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Submitted

Business Rules - Sort Alphabetically in Service Item Dropdown

Related products:Freshservice
  • Feb 2, 2026 11:52 PM UTC
  • 1 reply
  • 27 views

At the moment the Service Item Dropdown sorts by when the rules were created for that Service Item.

 

This makes it hard to find the form you are looking for because it may have been added in the middle of the list and therefore requires you to scroll up and down to find it. If they were alphabetical, you would then only have to search by where it sits alphabetically and make it easier to find.

1 reply

mbackwater42
Top Contributor ⭐
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  • Top Contributor ⭐
  • Aug 27, 2026 3:48 PM UTC

Every table in the system should be sortable and filterable by every column and field. This has been standard for helpdesk systems for over a decade, in my experience.