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Button to create new ticket for currently open Customer

Related products:Freshdesk
  • Jun 23, 2017 4:20 PM UTC
  • 5 replies
  • 15 views
Contributor

When I'm in a Customer record, I'd like to have a button to create a new ticket with the current customer as the requester.


Is this something you guys are looking to add? Seems simple and useful.

5 replies

marcus.landgren
Community Debut
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It's possible to add this feature with a Custom App.

Contributor
  • eiren.smith
  • Author
  • Contributor
  • Jun 26, 2017 1:43 PM UTC

Thanks. Seems like a good, no-brainer feature to simply add for all Freshdesk customers.

Contributor

Smith, we're adding this option soon. You'll have the option to raise a new ticket or send out an email from the contact profile in Freshdesk.

Contributor
  • eiren.smith
  • Author
  • Contributor
  • Jun 29, 2018 3:08 PM UTC

Yes, this exists now. Thanks!

aravind.sundararajan
Skilled Expert
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