Skip to main content
Closed for Voting

Button to merge all duplicate emails/tickets from each unique person with the same email address.

Related products:Freshdesk
  • June 7, 2017
  • 6 replies
  • 48 views

I want to clarify the title. 


Actual (IRL) example: 10 different people email me overnight 3-5 different times each. I currently have to notice that there's duplicates by the same person, select it, then go to merge, then select all the others from the same person and merge them. And sometimes i miss some if i don't notice that there's duplicates initially.


And do this over and over for the 10 different people that kept emailing (some cultures like to do this assuming it'll quicken response time). 


Can there be a button that see's these "multiple merges" and just 1-click combine them all by email address?


*I realize it would have to make assumptions but you could filter how soon it would "auto-combine" the emails once you 1-click, in my case it's since the end of my shift on say Monday and the next morning on Tuesday. But could be expanded to say a week or a month. 

6 replies

  • Community Debut
  • June 8, 2017

No, not spam per say, but it is annoying, albeit "like" spam but from very real customers of ours in China. 


Some cultures must respond to this behavior but since we're not available after business hours we don't even see their multiple emails/qq's until the next morning. Maybe to them it's like text messaging and they think they can "spam" you to get you to reply faster. Silly/childish, but it is what it is. 


  • Community Debut
  • December 29, 2017

Did you ever get an answer to this? I'm currently trying to figure out the same thing. 


  • Community Debut
  • February 18, 2020

Is that email spam? Try sending again. 

BET2YOU


  • Community Debut
  • February 18, 2020



suprabha.somanathan
Community Debut

Folks,


The auto-merger app should serve you better by automatically merging tickets from the same requester created within a stipulated time range.


Cheers!