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CAB member is more than only agents

Related products:Freshservice
  • April 3, 2014
  • 2 replies
  • 20 views

According to my change management workflow, CAB approval also should include people like product managers and department managers. However in freshservice only agents may be CAB members. Would like to see it opened for requesters also.

2 replies

This feature will be shipped along with this weekend's release. :)


  • Contributor
  • April 12, 2014

We just released CAB Approval for requesters. Let us know your feedback about the functionality