Hello
We are finding some call recordings that have multiple discusions and we would like to include the recording in multiple tickets.
Right now that is something that can't be done because we can only add the recording to just one ticket.
I contact support and they suggested to download the call an upload it to every ticket. That is a fair response; however, not a good one when it comes to productivity. Imagine downloading 50 recordings a day and then looking for each ticket to upload them, sounds like I will have to hire one agent just for that.
Puncutal suggestion: Allow us to merge a call to as many tickets we need or create a way to get a link for the recording and we will copy-paste the link whereever is needed.
