+2
-Where a ticket will have an option for the employee to select a date and time when to call back the customer.
-Where a callback filter view will be added so agents can easily track tickets that they’d have to call the customers back.
-The agent will be notified (Sound or pop up) when a callback schedule is about to happen. Maybe 5 minutes or on the dot.
+2Hi Jerry, thanks for the feedback! I understand your request here, however a native capability like this is not our future roadmap. A workaround would be using reminders in Freshdesk. Let us know if this works for your use case.
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