Many of our customers create a new support ticket instead of a new forum topic when they have technical questions. We would prefer that they start a new forum topic so our answers are posted online and we do not have to keep repeating them. However many of our customers use the support ticket channel instead of the forum because they can do so without creating an account or logging in.
Is there any way to switch our forum so our customers do not need an account or to be logged in to start or reply to a forum topic? Or could this feature be added to the forum software in the future?
