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Can i have automatic suggests from past ticket not only form FAQ?

Related products:Freshdesk
  • January 25, 2013
  • 2 replies
  • 12 views

Now agent has suggests from FAQ, can i have suggests from past ticket not converted into faq? Tickets with problem like mine.

Is it possibile?

2 replies

My agents can learn from past ticket too.


  • Community Debut
  • December 15, 2013

I don't like this idea because you don't want customers seeing your replies to other customers