Evaluating product and would like to know if I can report on custom fields or not.
Closed for Voting
Can I report on custom fields
For a internal note is there a way to tag or mention another user in the company? LIke hey
+12Hello,
You'd be able to report on the custom field types like dropdown, dependant fields etc. and also the ticket tags.
For internal notes, you can use the team huddle to @ mention agents to have a quick look at the tickets.
Cheers!
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