+2We will like to create a template / canned response for our admin assistantes go over the call, review, so we can know what the call is about without having to listen to the recording.
When you have multiple calls in a ticket you want to be able to differinciate calls and subjects. We couldn’t do it because when we tried to edit the note the canned response button is not available nor the /c. See below
Thanks for putting up that idea here! We currently have a limitation on adding canned responses in private and public notes once they are sent out. We don't have it in our roadmap currently, but we can surely plan to build it in the future. We are exploring transcriptions for phone calls so that a quick summary is available without having to go through the call. We will get back to you once we have an update.
+1Thanks for putting up that idea here! We currently have a limitation on adding canned responses in private and public notes once they are sent out. We don't have it in our roadmap currently, but we can surely plan to build it in the future. We are exploring transcriptions for phone calls so that a quick summary is available without having to go through the call. We will get back to you once we have an update.
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