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Can't connect to Office 365 SMTP

Related products:Freshdesk
  • September 11, 2020
  • 3 replies
  • 155 views
S
Apprentice

Recently I've moved my FD support email address to Office 365. Now I'm unable to login to SMTP of that O365 account. I get this error: Error while authenticating the smtp server. Please verify server name, port and credentials


There are several similar topics here (all closed) and no visible solution:


https://support.freshdesk.com/support/discussions/topics/50000001970

 

https://support.freshdesk.com/support/discussions/topics/50000001466

https://support.freshdesk.com/support/discussions/topics/50000000367


I've enabled SMTP authentication for my email account in the O365 Admin section, but probably I'm missing something else... 


Can anyone please provide some assistance...


Thank you!

3 replies

A
Community Debut

Hello Spiro,


Apologies for the delay in getting back.


I see that you are already in touch with one of our support champs. Please feel free to reply back on the ticket if the issue persists. 


Cheers!

M
Community Debut
  • Mr F
  • Community Debut
  • May 12, 2021

Hi we have the same problem.

 

Someone said:
“I've enabled SMTP authentication for my email account in the O365 Admin section”

 

Where is this located ?

M
Community Debut
  • Mr F
  • Community Debut
  • May 26, 2021

Hi we are still having this problem, does anyone has a solution for this ?

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