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Can't seem to change agents availability status

Related products:Freshdesk
  • March 17, 2016
  • 1 reply
  • 40 views
S
Contributor

Hi,


I am not seeing an option to change an agents chat availability (I am the administrator).


I see the instructions in the Forum, but the toggle does not seem to be available.


Thank you,

Steven


1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The agent availability for chats cannot be controlled by the admin. The admins can still control the agent availability for tickets/ phone calls. However, admins would be able to check the status of the agent in the agent availability dashboard.


Cheers!

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