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Can you not search forums?

Related products:Freshdesk
  • Aug 15, 2015 1:56 AM UTC
  • 4 replies
  • 13 views
Apprentice

I see that matching topics found came up when I started typing, but is there not a global forum search so people can find things easier?

4 replies

sajesh.krishnadas
Contributor
Forum|alt.badge.img+6

Jon,


Are you referring to the agent-side or customer-side portal? It would be great if you can elaborate more on your requirement.


Thanks,

Sajesh

Contributor
  • crystal
  • Contributor
  • Feb 18, 2016 5:26 PM UTC

Customer side

Apprentice
  • kelly.meehan
  • Apprentice
  • Feb 23, 2016 12:17 AM UTC

Agreed, there should be basic functionality to for any customer/user, e.g. this support portal, to search forum posts/topics for keywords.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The users can search for content on the portal using specific keywords and the search results are factored based on Tickets/Solutions/Forums. The user can click on the Topics option as highlighted in the screenshot below to look for topics related to the keyword:



Cheers!

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